Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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The features that distinguish warehouse clubs from other retailers include all
of the following EXCEPT…
a. | a membership fee. | b. | products offered in bulk
quantities. | c. | significant savings. | d. | wide product selection and excellent customer
service. |
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2.
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_____ stores offer merchandise from only one manufacturer, including factory
seconds and excess stock, at less than the retail price.
a. | Department | c. | Outlet | b. | Discount | d. | Specialty |
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3.
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Disadvantages of shopping at home include all of the following
EXCEPT…
a. | you cannot inspect, touch, or try on merchandise. | b. | you have limited
hours available for shopping. | c. | you must usually pay shipping charges, even to
return items. | d. | you sometimes must wait days or weeks for purchases to be
delivered. |
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4.
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All of the following are things you should do after placing an at-home shopping
order EXCEPT…
a. | checking your order promptly upon arrival. | b. | investigating the
company to find out if they are reliable. | c. | keeping a record of your
transaction. | d. | contacting the company if your order does not arrive within the time
proposed. |
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5.
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_____ can ensure that an Internet auction seller receives payment and the buyer
receives the merchandise.
a. | A feedback rating system | c. | Proof of
authenticity | b. | An escrow service | d. | The Better Business Bureau |
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6.
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You bought an ice crusher that won’t crush ice. It did not come with a
written warranty. What type of warranty might protect you?
a. | extended warranty | c. | implied warranty | b. | full warranty | d. | limited
warranty |
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7.
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You have purchased a two-year-old washing machine from your neighbor. Your
neighbor gives you a copy of the manufacturer’s five-year warranty. You read the warranty and
discover it applies only to the original owner. What type of warranty is it?
a. | extended warranty | c. | implied warranty | b. | full warranty | d. | limited
warranty |
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8.
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The CD player you purchased came with a one-year warranty at no extra charge,
but the player stopped working after six months. You are informed that the player is not covered
because you did not return the completed warranty card. What kind of warranty came with the
player?
a. | extended warranty | c. | implied warranty | b. | full warranty | d. | limited
warranty |
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9.
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Which of the following is NOT a consideration when deciding whether to purchase
a service contract?
a. | how long you plan to keep the product | b. | the length of the implied
warranty | c. | the length of the original warranty and of the service contract | d. | whether the cost of
the service contract would be higher than repair service |
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10.
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To decide how much you can pay for a product, you should take into
account…
a. | how much you’ll enjoy shopping for it. | b. | whether Consumer
Reports liked it. | c. | whether there is a national brand
available. | d. | your overall budget and debt. |
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11.
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If you’re going to use a product for a long time, you might be willing
to…
a. | buy two while they’re on sale. | c. | pay a higher
price. | b. | choose something of lesser quality. | d. | skip comparison
shopping. |
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12.
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When planning a major purchase, you should do all of the following
EXCEPT…
a. | ask salespeople what they recommend. | b. | check product ratings in consumer and other
publications. | c. | save time by purchasing a national brand. | d. | talk to others who
have purchased or used the product. |
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13.
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When you comparison shop, it’s a good idea to do all of the following
EXCEPT…
a. | check local stores, catalogs, and Internet retail sites. | b. | consider different
retailers, brands, and package sizes. | c. | go for the lowest price you can
find. | d. | look at national brands, store brands, and generics. |
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14.
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The manufacturers of national brands generally…
a. | call their brands “private labels.” | b. | charge less for
their products. | c. | make products that are superior to store brands and generics. | d. | pass on the high
costs of advertising to consumers. |
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